Project Details

Custom eLearning for the Client's Academy

Client

Innovaccer (external contract)

Service

Custom eLearning Development

Role

Instructional Designer, Scriptwriter, Project Manager

Date

9 June 2024

Tools Used

ClickUp, Frame.io, OBS Studio, Google Suite

The Challenge

Innovaccer, a leading healthcare technology company, needed a concise, engaging custom eLearning solution (video lessons) to onboard Clinical Nurse Specialists (CNS) into their InCare platform. With no dedicated point of contact and a busy client team, we faced the challenge of streamlining collaboration and communication while ensuring content accuracy and instructional quality.

The Solution

I led the end-to-end design and delivery of this learning asset — from analyzing complex internal resources to building a clear curriculum and writing an audience-appropriate script. To keep the custom eLearning process lean and efficient, I created an intuitive project dashboard in ClickUp that allowed asynchronous communication, real-time status tracking, and a shared reference point for all stakeholders.

I also supervised the motion design process, providing visual direction and coordinating feedback rounds using Frame.io to streamline video revisions. Screen recordings were captured using OBS, while collaborative scripting and documentation were managed via Google Suite.

The Process

Step 1: Kickoff & Goal Alignment

We began by clarifying the target audience and learning objectives with the client to ensure the training met internal onboarding needs for Clinical Nurse Specialists.

Step 2: Content Analysis & Scriptwriting

I reviewed existing platform documentation and internal resources to draft a clear, learner-friendly script tailored to healthcare professionals using the InCare platform.

Step 3: Project Management Setup

With limited client availability, I built a streamlined ClickUp dashboard that served as a centralized hub for communication, tasks, and custom eLearning version control — minimizing delays and maximizing clarity.

Step 4: Visual Design & Video Production

I collaborated closely with motion designers to align visuals with the instructional flow. Using Frame.io, we conducted efficient review cycles to implement client feedback quickly.

Step 5: Delivery & Implementation Support

The final video was delivered in under three weeks and integrated into Innovaccer Academy’s onboarding curriculum, becoming a standard part of the CNS learning path.

The Results

  • Reduced project delivery time by 30% through streamlined collaboration and asynchronous workflows

  • 100% of client feedback implemented within 2 revision rounds

  • Successfully trained 100+ new hires within the first month of release

  • This custom eLearning is now a standard part of CNS onboarding at Innovaccer Academy